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The IT Service Operations Leader will drive strategy and execution for delivering a proactive service model focused on stability and reliability across multiple business areas. This role involves partnering with various teams to design monitoring tools, manage major incidents, and ensure service levels are met by suppliers. Responsibilities include engaging with executive leaders and delivering updates on service health.
The ITOM Analyst IV is responsible for implementing and supporting the ServiceNow ITOM solution, focusing on event management and AIOps. Duties include developing integrations, configuring alert management workflows, reducing incident volume, and enhancing operational visibility while working closely with engineers and operations teams.
The Data Architect will work with Data Product teams to guide data ingestion, engineering, and modeling, ensuring quality data products. Responsibilities include designing data architecture, collaborating with multiple teams, and implementing data quality standards, while driving innovation in data-centric solutions.
The ITOM Analyst III is responsible for implementing and supporting ServiceNow ITOM solutions, focusing on event management and AIOPs. The role involves developing integrations, configuring alert management, enhancing operational visibility, and collaborating to reduce noise and outages while improving service availability.
The Analyst II Vendor Support & Relations role involves managing vendor relationships, resolving issues, assessing vendor performance, and implementing management strategies. The role includes collaboration with internal departments to ensure compliance with policies and strategies, as well as contributing to vendor audits and performance tracking.
The Analyst III Vendor Support & Relations is responsible for managing vendor relationships, addressing inquiries, monitoring vendor performance, conducting audits, and facilitating communication between vendors and internal teams. The role emphasizes the development of vendor management strategies to improve efficiency and compliance.
The Lead Data Engineer is responsible for optimizing data architecture and pipelines, ensuring consistent and efficient data delivery for various teams. They engage in all project phases, from data mapping to consumption, and work on complex data-related issues to support business operations and strategy.
The Solutions Architect II translates business needs into solution architecture, working with stakeholders to create effective technology solutions. This role involves technical leadership, mentoring, and ensuring that solutions align with enterprise architecture. Duties include leading vendor selection, designing scalable solutions, and measuring project outcomes against expected benefits.
The Senior Manager of Major Incident Management is responsible for overseeing the entire lifecycle of major incidents within the organization. They lead a team of ITIL Certified Managers to ensure timely response, proper communication, and coordination among various teams during major incidents, while also driving best practices and conducting root cause analysis.
The HR Reporting Analyst III develops and modifies reports, conducts HR analysis, addresses data quality issues, and provides support to users across various HR reporting systems. They utilize tools such as Power BI and SQL to deliver business intelligence solutions, improve reporting accuracy, and assist with ad-hoc data requests, ensuring stakeholder needs are met effectively.
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