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As a Customer Success Manager on our Mid-Market team, you will be focused on customer growth and retention. Responsibilities include serving as a primary contact for a portion of Muck Rack’s mid-market segment, achieving retention and account growth goals, delivering product demos, managing the customer lifecycle, and more. Success in this role will be measured through quarterly revenue retention goals and customer health and engagement metrics.

The Product Manager will work with a cross-functional tech team to write requirements, manage the backlog, advocate for tech projects, track project progress, and analyze usage data to enhance product experiences for users.

As a Manager, Customer Onboarding, you will lead a team of Onboarding Strategists, providing feedback and guidance while managing onboarding initiatives that drive customer growth. You will work cross-functionally to enhance onboarding processes, optimize tech stack, and improve customer relationships, measuring success through team performance and customer retention rates.

The Instructional Designer will collaborate with the Go-To-Market Enablement Team to develop educational resources and training programs aimed at enhancing product mastery and team performance, while tracking success metrics and contributing to a unified content strategy.

The Manager I, Sales Development at Muck Rack will manage and coach a team of 8-10 Sales Development Representatives, focusing on enhancing their prospecting tactics and productivity. Responsibilities include analyzing team metrics, conducting performance evaluations, hiring efforts, and collaborating with Sales and Marketing to optimize processes.

The Instructional Designer will create and support educational resources for Muck Rack's customers, focusing on enhancing product mastery and team performance. Responsibilities include developing courses, tracking training metrics, and collaborating with cross-functional teams to improve customer engagement and adoption of the platform.