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The Senior Customer Success Manager at MongoDB serves as the primary contact for customers, providing strategic advice, optimizing technical environments, and advocating for customer needs within the company. Responsibilities include enhancing customer outcomes through ownership of customer portfolios, collaborating with various internal teams, and leveraging technical knowledge to drive innovation and resolve issues.

The Manager of Customer Success at MongoDB will lead the Customer Success program, recruiting, coaching, and mentoring teams to ensure customer retention and happiness while identifying expansion opportunities. The role requires experience in hiring for fast-growing teams, using data for decision-making, and maintaining high organizational standards to navigate an evolving environment.

The Account Development Representative (ADR) at MongoDB is responsible for identifying and qualifying new sales opportunities and generating leads through inbound and outbound campaigns. They will work closely with the Sales team, maintain strong relationships, and update activities in Salesforce, while exceeding monthly quotas and nurturing early-phase opportunities.