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The Client Experience Specialist role at Luxury Presence involves retaining clients who have requested to cancel by providing solutions and excellent customer service. The role requires proactive communication, problem-solving skills, and working cross-functionally within the organization. Key metrics include retention tasks completed, time-to-completion SLA, account save rate, and more.

As a Sr. Software Engineer, you'll design and build a cloud-native platform with microservices, develop features, optimize performance, and mentor junior engineers. You will collaborate on frameworks, review code, and explore new technologies.

The Sr. Software Engineer will design, build, test, and deploy cloud-native platforms and microservices/APIs. Responsibilities include developing user-facing features, optimizing applications, conducting code reviews, and mentoring junior engineers, while participating in Agile team practices.

The Director of Client Success at Luxury Presence is responsible for leading client success strategies, mentoring the team, managing performance, collaborating with other departments, analyzing client data, handling escalations, and promoting client retention and advocacy, all to enhance the client experience and drive business success.

The Client Success Operations Manager is responsible for optimizing processes and systems to enhance client satisfaction and scalability. This role involves managing the technology used by the Client Success team, analyzing data to track performance indicators, collaborating with different departments, leading projects, and providing training and mentorship to the team.

As a Sales Development Representative at Luxury Presence, you will be responsible for prospecting through cold calls, email campaigns, and social media outreach. You'll qualify potential clients, develop relationships with agents and brokerages, and help drive lead generation to support the sales team, while consistently exceeding goals and targets.

As an Account Executive, you will sell software products to real estate agents, manage your sales pipeline, and achieve monthly quotas. You will build relationships with clients and ensure they have a positive experience with the company's offerings.