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The Customer Support Specialist at Latch provides exceptional support to users through multiple channels, handles hardware and software/platform issues, manages knowledge bases, and collaborates internally to enhance operations. The role involves addressing escalated issues, monitoring user experiences, and working flexible hours including weekends.

As a Product Manager, you will lead the development of software solutions for the Door product suite, drive project execution, and manage the product lifecycle from inception to launch while collaborating with cross-functional teams and stakeholders.

As a Senior Software Development Engineer, you will design, develop, and maintain complex software systems focused on cloud development and microservices. You will collaborate with cross-functional teams, mentor junior engineers, contribute to process improvements, and participate in production support.