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The Desktop Support Analyst I provides first-level support for hardware and software issues, manages user accounts in Office 365 and Active Directory, assists in system installations, and performs routine monitoring of IT infrastructure, while collaborating with higher-tier support teams. This entry-level role requires strong communication skills and a basic understanding of IT principles.

The Customer Success Consultant role focuses on managing client portfolios to ensure the adoption and effective use of Granicus' SaaS solutions. Responsibilities include providing exceptional customer service, advising on best practices, handling escalations, and utilizing data-driven decision-making.

The Software Engineering Manager at Granicus will drive the team to produce high-quality software, focusing on career development, employee management, and mentoring engineers. This role involves collaboration on code, managing technical decisions, and ensuring team values are upheld. The manager will also contribute as an individual developer within a Scrum team, helping to enhance the overall software delivery process.