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The Customer Support Engineer I will support Fivetran customers by troubleshooting and resolving technical issues, collaborating with engineering and product teams, providing excellent customer experience, and documenting solutions. This role involves end-to-end case ownership and requires working in shifts in a 24x7 environment.
As a Senior Software Engineer at Fivetran, you will enhance database performance, reliability, and architecture, and develop new features for Postgres pipeline services. Responsibilities include writing and testing code, collaborating with the team, addressing customer issues, and overseeing the project lifecycle from design to monitoring.
As a Customer Support Engineer at Fivetran, you will handle technical issues for customers, ensuring timely resolutions and excellent customer experiences. Responsibilities include troubleshooting, documentation, working with engineering on bug reports, and collaboration on technical projects. The role supports a 24x7 environment and requires strong communication and analytical skills.
As a Principal Software Engineer, you will lead the development of Fivetran's Data Lake product by designing, implementing, and operating reliable large-scale data lake systems. You will collaborate with product teams to create innovative capabilities, ensure operational excellence, and contribute to open-source projects.
As a Senior Customer Support Engineer, you will enhance customer experiences by providing technical support, troubleshooting issues, coaching team members, and collaborating with engineering. You will lead technical projects, drive escalations, and ensure customers receive proactive support across various channels. Your role demands excellent communication and a strong understanding of Java, SQL, and networking.
The Principal Software Engineer will lead the design and development of Fivetran’s Data Lake product, ensuring it is scalable and performs well for customers. This role involves collaborating with product teams, addressing high availability issues, and contributing to open-source projects.
Fivetran invites applications for various roles focused on making data access simple and reliable. The company emphasizes diversity and offers many employee benefits, including health insurance, PTO, and professional development opportunities.
The Customer Support Engineer II at Fivetran is tasked with providing technical support and troubleshooting for customer incidents, working collaboratively with customers and internal teams to resolve issues, document solutions, and help drive customer success in a fast-paced environment.
As an Engineering Manager at Fivetran, you'll lead a team of engineers, work closely with product managers and other stakeholders, ensuring quality and efficiency in the development process. You'll be responsible for mentoring staff, resolving obstacles, and continuously improving team dynamics while contributing to broader engineering initiatives.
The Senior Product Operations Manager will enhance product-related processes, drive strategic initiatives, and oversee project management in the Product team. Responsibilities include optimizing tools, leveraging customer insights for product development, and ensuring operational excellence across teams.
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