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The Client Support Engineer will supervise Service Desk activities, perform root cause analysis, conduct training for new hires, prepare performance metrics, and lead the team in providing high-quality service while adhering to ITIL guidelines.
The Senior Solution Architect oversees end-to-end solution design and implementation, coordinates technical changes, and provides consulting for existing and new clients. They ensure alignment with business strategy, manage stakeholder requirements, and maintain the integrity and quality of complex solutions while guiding other Solution Architects.
The role involves providing premium zOS system programming support, administering mainframe environments, and troubleshooting zOS issues. The successful candidate will also assist in customer migrations and collaborate on disaster recovery operations, ensuring effective communication and documentation throughout the process.
The Network Engineer is responsible for designing, implementing, and maintaining enterprise and data center-wide voice and data network solutions. Key responsibilities include developing network documentation, standards, and capacity planning, as well as consulting with customers for solution requirements and providing engineering support for design issues.
The Expert IT Analyst will design and implement analytics solutions using Snowflake, develop Power BI reports, and create data models. This role requires analytical thinking to translate data into reports and visuals while ensuring data security and governance. Strong communication skills are essential for effective collaboration with clients and internal teams.
The Associate Process Analyst is responsible for managing the CMDB including maintaining and updating configuration items, defining processes for CI management, ensuring data quality, and leading continuous improvement initiatives. The role involves collaborating with stakeholders and implementing governance for CI data.
As a Site Reliability Engineer, you will monitor client services, respond to incidents, perform root cause analysis, and enhance testing and release procedures to align with Service Level Objectives, ensuring client satisfaction.
The Expert Fullstack Developer will design and implement full stack software solutions for complex business challenges. Responsibilities include providing technical leadership, mentoring junior engineers, collaborating with cross-functional teams, and ensuring software quality. Extensive experience in JavaScript technologies, AWS, and best practices in software development is required.
The Senior Network Engineer is responsible for designing and implementing enterprise voice and data network solutions. They work on network security, maintain standards, conduct customer consultations, manage capacity planning, develop documentation, and support engineering issues.
The Financial Analyst will manage a master database of software vendors for cost analysis and client P&L allocations. Responsibilities include vendor reporting, negotiation of contracts, managing procurement relationships, tracking renewals, and driving cost-saving strategies. The role requires strong communication skills and strategic thinking to align with business objectives.
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