Top Tech Jobs & Startup Jobs

Responsible for the strategic direction and success of the Advance product at Duetto. The role involves collaborating with customers and cross-functional teams to develop the product roadmap, manage product development processes, analyze market data, and ensure the product meets customer needs. Key responsibilities also include setting expectations with stakeholders and driving product adoption.

Delight customers with speedy responses and personalized experiences in technical support. Own the entire case lifecycle and craft new knowledge articles when needed. Successful troubleshooting and resolving of cases across all Duetto products.

As a Technical Support Specialist, you will manage support cases from open to resolution, ensuring accurate triage and documentation. You will troubleshoot issues across Duetto products, create knowledge articles, and escalate product defects where necessary. The role involves working closely with clients, requiring strong analytical skills and proficiency with ticketing systems.