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The Senior SOC Engineer will handle live intrusions and incident response cases, analyze digital artifacts and network traffic, identify trends in abusive activity, and develop tools for automating responses. This role requires building strong relationships with technical teams to enhance security posture and ensure the integrity of DigitalOcean's infrastructure.
The Staff SOC Engineer will lead incident response investigations, collect digital artifacts for analysis, and enhance the security posture of DigitalOcean's cloud infrastructure by applying advanced forensic methodologies and network analysis techniques. They will also build tools to automate responses and provide comprehensive support and guidance to junior team members.
As a Team Lead, you will manage the CoreSupport team, ensuring effective customer support, troubleshooting product issues, and mentoring team members. You will track performance metrics and collaborate with other departments to enhance customer experience.
The Senior Customer Success Engineer engages directly with DigitalOcean's largest customers, responding to technical inquiries, troubleshooting issues, and collaborating with teams to enhance customer experience. The role involves identifying improvement processes, incident management, and architecting high-availability solutions for customers.
As a CoreSupport Team Lead at DigitalOcean, you'll enhance customer experience while leading a team to ensure service level agreements (SLAs) are met. Your role involves troubleshooting product issues, managing workloads, mentoring team members, and driving process improvements based on customer feedback.
As a Senior Customer Success Engineer at DigitalOcean, you will engage with substantial business customers, responding to technical queries, troubleshooting issues, and collaborating across teams to enhance customer experience and ensure growth. You will advocate for customer needs in product decisions while managing incidents and fraud prevention.
The Software Engineers will build features and improvements, collaborate on design and UX, and maintain the GraphQL/TRPC API. They will also provide technical leadership, manage UI components, and contribute to the AI/ML tools and services on the Paperspace platform.
The Staff SOC Engineer will lead Digital Forensics and Incident Response efforts, enhancing DigitalOcean's security posture. Responsibilities include managing live incidents, analyzing digital artifacts, identifying malicious activities, and collaborating across teams to improve security procedures and tools.
The Manager of Product Management will drive product strategy and oversee the product development lifecycle, including gathering customer feedback, defining features, and working closely with engineering and design teams. The role involves leading a team to optimize product offerings and enhance user experience in a cloud computing context.
As a Software Engineer at DigitalOcean, you will work on the Paperspace team to build and maintain UI components and tools for AI/ML workflows. Responsibilities include developing APIs, collaborating on design, and leading a technical area. You will ship product features autonomously while ensuring effective architecture and user experience.
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