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As a CoreSupport Team Lead at DigitalOcean, you'll enhance customer experience while leading a team to ensure service level agreements (SLAs) are met. Your role involves troubleshooting product issues, managing workloads, mentoring team members, and driving process improvements based on customer feedback.
As a Team Lead, you will manage the CoreSupport team, ensuring effective customer support, troubleshooting product issues, and mentoring team members. You will track performance metrics and collaborate with other departments to enhance customer experience.
The Team Lead, Cloud Support will oversee the CoreSupport team, ensuring excellent customer service and team performance. Responsibilities include managing team workloads, troubleshooting technical issues, coaching team members, and enhancing customer experiences. The role also involves tracking metrics and collaborating with other departments to improve processes.
The Director of Channel Partnerships is responsible for building and managing partnerships to drive revenue growth. This role involves setting strategies, negotiating agreements, leading a partner management team, and collaborating with various departments to ensure partnership success. The candidate should have a strong background in the cloud industry and proven business development skills.
The Senior Customer Success Engineer will resolve technical problems for major customers, manage incidents, contribute to product decisions, and enhance the customer experience at DigitalOcean. They will collaborate with different teams, provide technical support, and document improvements while ensuring customers grow using DigitalOcean's services.
As a Senior Customer Success Engineer at DigitalOcean, you will engage with substantial business customers, responding to technical queries, troubleshooting issues, and collaborating across teams to enhance customer experience and ensure growth. You will advocate for customer needs in product decisions while managing incidents and fraud prevention.
The Senior Technical Writer will produce and maintain product documentation for cloud-based services, particularly focusing on AI/ML products. The role involves collaboration with teams to create user-oriented documentation, reviewing peers' content, and improving team writing standards.
As a Senior Developer Advocate at DigitalOcean, you will enhance developer-focused storytelling and community engagement around AI/ML products. Responsibilities include delivering talks, supporting product launches, collaborating with teams for feedback, and acting as a mentor while leveraging technical knowledge.
The Software Engineers will build features and improvements, collaborate on design and UX, and maintain the GraphQL/TRPC API. They will also provide technical leadership, manage UI components, and contribute to the AI/ML tools and services on the Paperspace platform.
The Senior Technical Product Manager (IAM/RBAC) will manage the lifecycle of IAM/RBAC products, drive product roadmaps, translate business requirements into technical specifications, and engage with customers to identify product opportunities while ensuring compliance with security standards.
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