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The Technical Engagement Lead will provide strategic support to customers in operationalizing the Falcon platform for detecting and responding to security incidents. Responsibilities include conducting onboarding, active customer engagement, and collaborating with internal teams to ensure customer success and improve service outcomes.

The IT Disaster Recovery Manager at CrowdStrike will develop and implement disaster recovery plans for IT infrastructure. Responsibilities include collaborating with teams on incident response, leading recovery exercises, managing data backup solutions, and overseeing technical documentation. This role ensures resilience in the face of disruptions and communicates effectively with senior management and stakeholders during disaster events.

The Senior Practice Lead, IT SMO will establish and mature IT Service Management practices within CrowdStrike, focusing on a specific ITSM practice. Responsibilities include developing Service Management architecture, leading a transformation plan, ensuring compliance with best practices, collaborating with teams for implementation, and managing service delivery performance through KPIs.