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The Payment Specialist Lead is responsible for processing customer tax payments, collaborating with stakeholders to enhance payment functions, providing customer service, assisting team members, auditing payment activities, and ensuring compliance with filing and payment requirements.

The Tax Consultant will engage with customers to facilitate their transition to Operations by establishing relationships and managing tax setup within the OSV TaxEx system. Responsibilities include data gathering, identifying customer tax needs, leading the implementation process, and ensuring project success while maintaining customer satisfaction.

The Sr. COBRA Specialist manages operational duties for the COBRA/Direct Bill team, including file integrations, eligibility management, billing processes, and case management. Responsibilities include updating cases, processing elections and payments, and ensuring compliance with regulations, while also identifying areas for improvement and participating in ongoing training.