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The Onboarding Specialist will be responsible for assisting new customers through the onboarding process, providing exceptional service, setting up merchant accounts for Eway and Ezidebt, and ensuring compliance checks are completed. Ongoing support and communication with customers is essential to facilitate account activation and retention.
The Loss Analyst I role involves reviewing and managing delinquent accounts, conducting collections through calls, negotiating payments, investigating debts, and providing customer service. The analyst assesses vulnerabilities in accounts and collaborates across the Risk department while maintaining compliance with collection regulations.
The Senior Network Engineer will install, configure, and maintain the organization's network communications (LAN/WAN). Responsibilities include troubleshooting network issues, ensuring compliance with security guidelines, generating network performance reports, and collaborating with technical teams. This role also involves mentoring junior team members and participating in network project tasks.
The Exceptions & Research Specialist conducts research and addresses customer inquiries regarding cardholder and corporate accounts. This role involves ensuring compliance with client and regulatory standards, documenting changes, and identifying potential issues related to fraud or chargebacks to refer to the appropriate department.
As a Middleware System Administrator II, you will manage and execute patch management activities for servers and workstations, assess and analyze patch requirements, and ensure compliance with company policies. You will collaborate with IT teams, maintain an effective patch management process, and document records accurately in the enterprise ticketing system.
The Research and Exceptions Specialist responds to customer requests regarding cardholder and corporate accounts. Responsibilities include performing routine updates, recognizing potential issues such as fraud or chargebacks, and ensuring compliance with regulations and client policies. This role requires strong communication skills and knowledge of banking products.
The Senior Software Developer will develop and maintain code for software solutions while collaborating with teams to deliver innovative payment technology. Responsibilities include code analysis, client engagement, and adherence to compliance standards in a team-oriented Agile environment.
As a Tactical Analyst, you'll forecast staffing needs and manage scheduling within call-center environments. Your role will involve tracking call volume trends, preparing reports for management, maintaining the scheduling database, and ensuring adherence to service level metrics by monitoring staff schedules and performance.
Responsible for researching and resolving customer chargebacks by analyzing transactions and applying bank regulations. This includes documenting actions taken and interacting with merchants and cardholders to ensure compliance with relevant regulations.
The Risk Analyst I role involves monitoring alerts for high-risk transactions, verifying information with banks, validating suspicious transactions, and processing electronic funds transfers. The analyst will work independently while ensuring a positive customer experience and providing expertise to various internal departments and partners.
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