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The ECommerce Channel Sales Manager will oversee the online sales channels for Brilliant Earth, driving sales performance, leading a diverse team, and enhancing customer experience. Responsibilities include analyzing data for improvement opportunities, coaching team members on KPIs, and collaborating with HR for team development. The ideal candidate should have strong leadership capabilities and a proactive approach to achieving sales goals.

The Channel Sales Assistant Manager will lead and support the sales operations for Brilliant Earth's various communication channels, including online chat, phone, and SMS. Responsibilities include driving sales, mentoring a team of Jewelry Consultants, managing performance against sales targets, and enhancing customer experience through effective team leadership and operational improvements.

The Director of Retail at Brilliant Earth leads showroom performance, focusing on sales growth and exceptional customer service. Responsibilities include driving profitability, analyzing sales data, developing team leadership, and enhancing the overall customer experience. This role requires strong operational oversight and strategic thinking to foster a high-performance retail environment.

Execute quality assurance best practices to ensure products meet high-quality standards, Perform finishing and cleaning for fine jewelry products, data entry in ERP/MES systems, Maintain workspace clean and organized, Adhere to product security and safety protocol and procedures, Communicate cross-functionally with teams, Meet daily processing timelines, Interest in socially and environmentally responsible organizations and products, Ability to safely access workspace

The Staff Gemologist is responsible for reviewing and ensuring the quality of gemstones and estate jewelry, maintaining inventory, assisting the sales team, and coordinating orders to streamline operations.

The Retail Assistant greets and assists customers in a premium showroom, ensuring an exceptional experience while maintaining showroom standards. Duties include managing customer interactions, conducting post-sale appointments, organizing the showroom, and supporting facilities maintenance as needed.