In this role, you'll manage customer support inquiries via live chat, email, and phone while educating users on BigTime Software's product features. You'll also troubleshoot technical issues and document necessary information for the development team to enhance the product.

The Manager, Customer Support at BigTime Software is responsible for overseeing the Support Center operations, ensuring customer satisfaction through effective team management and performance monitoring. This includes handling complex inquiries, conducting coaching sessions, and analyzing performance data to improve processes and service delivery.