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The Pension Channel Manager will lead the Rail Channel teams to ensure a high-quality administration service to members, trustees, and employers. Responsibilities include managing resources, meeting SLA standards, and using operational insights for decision-making while fostering a customer-focused environment.

The Pensions Administrator role involves administering pension schemes, providing customer service, handling complex calculations, and supporting scheme members through various communication channels. The position requires pension administration experience, particularly in defined contributions, and emphasizes customer focus and quality service.

The Pension Administration Manager will lead the administration team to deliver high-quality services to trustees, employers, and members within the Rails Administration team. Responsibilities include managing BAU processing teams, ensuring service level agreements are met, and supporting continuous improvement initiatives. The role also emphasizes collaboration, coaching, and innovation to enhance customer service.

The Finance Manager will lead financial control activities, oversee risk management, ensure compliance with regulatory and statutory reporting, and drive continuous improvement. The role involves collaboration with finance and business stakeholders, focusing on internal controls and performance monitoring.

The Compliance Monitoring Manager will lead the Compliance Monitoring function, design and implement a Thematic Review Framework, and execute a Compliance Monitoring Plan. Responsibilities include conducting compliance thematic reviews, reporting findings, and ensuring clear and accurate procedures. This role involves collaborating with stakeholders and fostering a culture of continuous improvement in compliance practices.

The Insurance Engagement and Management Lead will create and maintain a robust Insurance Framework, overseeing insurance arrangements and ensuring adequate coverage to manage risks. Responsibilities include working closely with brokers, documenting processes, reporting on insurance strategy, and building relationships across teams and vendors.

The Pensions Knowledge and Capability Advisor will support the delivery of a technical knowledge framework, improve administration processes, and ensure compliance with pension scheme rules. The role involves report writing and effective communication skills to develop colleagues and enhance service delivery across Railpen.