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The Senior Manager of Customer Support will lead a team of Customer Support Managers, focusing on customer satisfaction and performance metrics. Responsibilities include coaching team members, managing projects, optimizing resources, and implementing process improvements. The role requires strong leadership skills, data-driven decision-making, and collaboration with cross-functional teams to enhance the customer experience.

The Account Management Operations Analyst supports operations by optimizing workflows, managing automations, analyzing data, and assisting in onboarding and training within the Account Management team.

Responsible for designing and maintaining data infrastructure, developing backend systems for real-time processing, and ensuring data reliability and performance.