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The Technical Support Specialist - Level 1 is responsible for providing post-sales technical support via telephone and email. This role includes investigating customer issues, updating customers, and troubleshooting mobile device management solutions. Emphasis is placed on excellent customer service and collaboration with internal stakeholders.

The Technical Support Specialist, Level 2 will provide pre-sales and post-sales technical support for software products, resolving customer issues and enhancing customer experience. Responsibilities include investigating reported issues, managing workload, coaching Level 1 agents, and potentially traveling for events.

The Software Developer will work on developing device-side features for the SOTI SNAP mobile application platform, participate in product design discussions, and collaborate with the quality assurance team for timely releases. Proficiency in mobile development stacks and coding best practices is required.

The Sales Compensation and Incentive Analyst will manage the administration of compensation plans, investigate commission inquiries, and support automation initiatives. The role collaborates across teams to validate adjustments, participate in payout reviews, and improve processes for efficiency, while also preparing various reports and analyses as needed.

The Quality Assurance Specialist 1 at SOTI will create and execute test cases, implement BDD using C#, participate in scrum ceremonies, ensure high-quality standards through testing on various platforms, and collaborate closely with cross-functional teams for product delivery.

The Global Mobility Specialist will create and implement mobility strategies, manage relocation support policies, audit mobility practices, and collaborate with various stakeholders to improve employee experiences during transitions. The role involves navigating legal and immigration challenges and enhancing processes for employees relocating to and from North America.

The Sales Compensation Analyst at SOTI is responsible for administering sales compensation and incentive plans, investigating commission inquiries, and ensuring accurate payouts. The role involves collaboration with various teams to optimize and support sales incentive calculations, data validation, and process improvement while creating reports and documentation on sales compensation workflows.