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As an EDR Analyst (L2) at NTT DATA, you will provide second line support for technical incidents related to security infrastructures. Your responsibilities include monitoring queues, resolving tickets, conducting root cause analysis, collaborating with teams for change management, and assisting L1 security engineers. You will also perform operational tasks and may contribute to project work and disaster recovery functions.

The Managed Services Cross Technology Engineer (L1) provides managed services to clients by ensuring IT infrastructure is operational. Responsibilities include monitoring systems, resolving incidents, providing support, and managing service continuity. This role is focused on entry-level incident management across multiple technology domains.

The Networking Managed Services Engineer (L1) is responsible for providing first-line support to clients, monitoring IT infrastructure, identifying and resolving incidents, and ensuring compliance with service level agreements. This entry-level role may also assist with project work as needed.