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The EDR Analyst - L1 role involves providing first-line support for security incidents, monitoring client infrastructure, and ensuring compliance with service level agreements. Responsibilities include investigating incidents, communicating with clients, and participating in project work as needed.

The Managed Services Cross Technology Engineer (L2) role involves providing second-line support for IT infrastructure, proactively resolving incidents and requests, and ensuring service level agreements are met. Key responsibilities include monitoring work queues, performing operational tasks, collaborating with teams, and contributing to project work, while managing client escalations and implementing change management processes.

The Technical Specialist (L3) at NTT DATA provides managed services to clients by resolving technical incidents. Responsibilities include managing complex support tickets, ensuring operational efficiency, conducting reviews, and mentoring junior staff. Proactive incident management is crucial to meet service level agreements and optimize processes.

The Managed Services Cross Technology Engineer (L2) role involves providing managed services for clients, ensuring IT infrastructure remains operational. Responsibilities include monitoring incidents, providing second-level support, troubleshooting, executing changes, collaborating with teams for escalation, and contributing to project work. The role requires communication across diverse groups and effective problem-solving techniques.

The Client Manager is responsible for managing and growing relationships with assigned accounts, driving expansion and renewals. Key tasks include establishing account strategies, maximizing sales opportunities, ensuring client satisfaction, and coordinating with internal teams to deliver value. This role requires extensive experience to navigate client needs and effectively utilize sales tools like Salesforce.com.

Assist in daily database administration tasks such as database monitoring, backup and recovery, user management, and data maintenance. Collaborate with developers to optimize database schemas and participate in writing database documentation while ensuring data integrity and security.

The Associate Networking Technical Services Systems Integration Specialist is an entry-level position responsible for assisting with configurations, installations, and handling minor break/fix events within project lifecycles. The role involves close collaboration with the Implementation Engineering team and requires development of technical knowledge in networking technologies to provide support and learn fundamental processes.