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The Technical Specialist (Networking Managed Services Engineer, L3) provides managed services by resolving complex technical incidents. Responsibilities include proactive incident resolution, analyzing support calls, performing onsite client support, managing tickets, and ensuring compliance with service level agreements. They also coach junior team members and contribute to project work.

The Managed Services Cross Technology Engineer (L3) is responsible for providing proactive technical support to clients, managing complex incidents, and ensuring service level agreements (SLA) are met. Tasks include troubleshooting, coaching junior team members, and optimizing service delivery through project management and automation. The role covers multiple technology domains.

The Managed Services Cross Technology Engineer (L1) provides entry-level support for IT infrastructure and systems, ensuring operational continuity by managing incidents and service requests across multiple technology domains. Key activities include monitoring client infrastructure, identifying and resolving incidents, providing client support, and contributing to project work.

The Client Manager will take ownership of assigned accounts, manage and grow client relationships, and drive sales growth by minimizing churn and maximizing retention. Key responsibilities include pursuing leads, enhancing client satisfaction, and coordinating with vendors/partners for successful sales opportunities.

As a SAP SuccessFactors Consultant, you will provide expertise and consulting services in various SAP SuccessFactors modules, translating business needs into effective solutions, carrying out projects from preparation to deployment, and potentially identifying sales opportunities. You will also be involved in client support and knowledge sharing.

The Managed Services Cross Technology Engineer (L1) provides first-line support for IT infrastructure and system incidents, ensuring operational continuity by investigating and resolving technical issues. Responsibilities include monitoring client infrastructure, managing incidents, scheduling maintenance, and updating knowledge articles, with a focus on customer service and process optimization.

The EDR Analyst - L1 role involves providing first-line support for security incidents, monitoring client infrastructure, and ensuring compliance with service level agreements. Responsibilities include investigating incidents, communicating with clients, and participating in project work as needed.