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The Deal Desk Analyst acts as a trusted advisor to sales and technical teams, ensuring non-standard deals are constructed and completed efficiently. They analyze pipeline information, manage resource planning, advise on deal structuring, and facilitate communication between various internal departments to drive deal closure.

The Command Centre Operation Engineer (L1) provides first-line support in a managed service environment, ensuring IT infrastructure operates smoothly by monitoring systems, resolving incidents, and proactively identifying issues. Responsibilities include client support, escalation of incidents, updating knowledge articles, and potential project support, contributing to operational efficiency and service continuity.

As a Managed Services Cross Technology Engineer (L1) at NTT DATA, you will provide first-line support for technical incidents, ensuring zero missed service level agreement conditions. Responsibilities include monitoring client infrastructure, investigating incidents, providing telephonic or chat support, managing maintenance activities, and identifying opportunities for optimization and automation.