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As a Managed Services Cross Technology Engineer (L1), you will provide first-line support to clients, ensuring IT systems remain operational by identifying and resolving technical issues. Your role includes monitoring client infrastructure, conducting investigations, updating knowledge articles, and potentially contributing to project work and disaster recovery tasks.

As a Managed Services Cross Technology Engineer (L2), you will provide second-line support for IT infrastructure, ensuring operational continuity. You will monitor incidents and requests, analyze and resolve technical issues, and execute changes while adhering to SLAs. Collaboration with various teams and contributing to project work may also be part of your responsibilities.

The Managed Services Cross Technology Engineer (L3) is responsible for managing complex technical incidents and providing proactive solutions to ensure high service levels. Key tasks include incident resolution, operational improvements, ticket management, and mentoring junior staff. The role requires expertise across multiple technology domains and may involve project management.

The Technical Specialist at NTT DATA will manage and troubleshoot complex Windows and VMware environments, ensuring systems are operational. Responsibilities include configuring Windows Server features, managing Active Directory, and maintaining VMware infrastructure. The role involves proactive monitoring, incident management, and opportunity identification for work optimization. Coaching is expected for L2 teams, alongside project management responsibilities.

The Senior Associate Mechanical Engineer will support the design and construction of data centers, contribute to solving mechanical problems, and perform various calculations associated with mechanical systems. This role requires collaboration with cross-functional teams and a focus on operational performance and compliance with building codes.

The Managed Services Cross Technology Engineer (L2) at NTT DATA ensures operational integrity of IT infrastructure through proactive incident management across multiple domains, maintaining service quality and compliance with SLAs. Responsibilities include monitoring, troubleshooting, escalating issues, supporting team collaboration, executing changes, and contributing to project work.

The Networking Managed Services Engineer (L3) is responsible for managing technical incidents and problems for clients, ensuring high service levels. This role involves proactive monitoring, ticket management, problem resolution, technical support, and project contributions while coaching junior team members.