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As a Quality Assurance Insights Lead at First Central, you will leverage speech analytics and auto QA methods to enhance processes, manage stakeholder relationships, and lead a team. Your role includes crafting insightful reports, conducting audits, and providing training to QA analysts to improve data analysis capabilities.

As a Personal Injury Negotiator, you will manage third-party injury claims from initial contact to final resolution, including negotiations with insurance companies and effective communication with clients. You will investigate claims, analyze evidence, and maintain timelines for documentation. Strong negotiation skills and a target-driven attitude are essential.

As a Quality Assurance Analyst, you will improve customer interaction quality using a conversational analytics tool, analyze data sets, identify trends, and provide insights to stakeholders to enhance customer service and experience.

The Senior Personal Injury Specialist at First Central will manage complex personal injury claims, driving cases from initial contact to resolution. Responsibilities include conducting investigations, negotiating settlements, mentoring junior staff, and ensuring compliance with legal deadlines. Strong communication and analytical skills are essential to effectively support clients and improve processes.

The Image Engineer will be responsible for engineering and authorizing vehicle repairs, producing inspection reports, and settling claims for total loss cases. This role includes effective communication with customers and third parties to ensure appropriate claims settlements, while also identifying fraudulent activities and supporting valuation handlers when needed.

The Persistency Performance Lead will optimize renewal business processes for Home insurance, focusing on KPIs and collaborating with various departments. The role involves analyzing performance risks and opportunities, leading tactical initiatives, and managing data to derive insights for strategic improvements.

As a Performance Analyst, you will analyze acquisition and persistency KPIs, identify risks and opportunities, support customer acquisition strategies, and provide insights based on large datasets. Your role involves collaborating across teams to enhance performance and deliver effective analyses and forecasts.