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The Enterprise Account Manager at Avid Technology is responsible for driving revenue growth by managing relationships with key accounts, developing sales strategies, penetrating the market, and ensuring customer satisfaction while achieving sales targets. The role involves working across various levels from technicians to C-level executives, overseeing the execution of sales plans, and collaborating with clients to maximize the value of their investments.
Avid is seeking a Customer Success Manager to work with largest customers, drive adoption, value realization, and deliver high-quality experiences. Responsibilities include onboarding, strategic post-sales activities, relationship-building, and identifying expansion opportunities. Qualifications include 4+ years of prior CSM and account management experience, bilingual in English and French, strong communication skills, and familiarity with relevant tools.
The Avid Customer Operations Team is seeking a skilled Systems Administrator to drive operational efficiency in customer success through the Gainsight platform. Responsibilities include configuring, deploying, and administering Gainsight, monitoring system performance, collaborating with the Customer Success team, and ensuring consistent data flow between Gainsight and other tools.
Provide technical support to customers for Avid's news production solutions, both remotely and onsite. Resolve complex technical issues, document cases, and provide internal feedback. Serve as the primary point of contact for customers and own the resolution of their issues.
The Sales Compensation Manager is responsible for managing the development and administration of worldwide sales compensation plans, ensuring optimal sales performance, and efficiency. This role involves assessing commission plan structures, computing commissions, training Sales employees on incentive plans, and leading the annual commission planning process. The Manager also ensures compliance with incentive compensation policies and develops commission process documentation.
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