Top Tech Jobs & Startup Jobs

The IT Helpdesk Specialist serves as the initial contact for customers requiring technical support via phone or email, troubleshooting issues, providing solutions, and escalating unresolved problems. They maintain logs of incidents and ensure customer feedback is communicated to relevant teams, all while offering high-quality customer service and improving processes.

The Telephony Developer is responsible for developing and supporting telephony systems for a contact center, including call flow scripts and user experience assessments. This position also involves technical support for call flow changes and planning communication improvements.

The Network Engineer is responsible for ensuring network uptime, managing telco escalations, and maintaining SLA on network infrastructure. Duties include managing Campus and Branch Network Equipment, overseeing Wi-Fi and fixed lines, and handling telephony routers. The role also involves coordinating with vendors for network availability and liaising with IT personnel for problem resolution.