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The Customer Experience Executive at foodpanda involves auditing front-line agents across channels like Chat, Call, and Email to ensure adherence to company policies. The role focuses on improving customer and rider experience by providing performance feedback, conducting trend analysis, and participating in performance review initiatives.

The role involves analyzing business processes related to contract accounts, providing advice on SAP FICA functionalities, designing and configuring FICA processes, conducting system testing, and training end-users. The consultant will also integrate SAP FICA with other modules, support post-implementation processes, and stay current with industry trends.

As a Senior/Consultant in Finance Systems, you'll analyze and design SAP FICA processes, ensuring effective integration and customization. Collaborate with stakeholders, conduct testing, and train users while staying updated on industry practices. You'll support project planning and contribute to successful SAP implementations in a dynamic team environment.