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The Problem Management Specialist analyzes RCA data for improvement recommendations, assists in team development, maintains quality service, communicates effectively across the organization, reviews performance scores, and meets monthly KPIs. They require strong analytical skills and proficiency in Microsoft Office, along with knowledge of various operating systems and networking products.

The PNOC Specialist will ensure customer satisfaction by addressing urgent issues, analyzing network configurations, tracking outages, and maintaining cases using GuestTek's ticketing system. They will provide technical troubleshooting and support remotely, while working towards monthly KPIs.

The GNOC Specialist is responsible for managing communications with hotel staff and technicians, escalating or resolving incidents based on SLAs, and collaborating within the team. The role also involves achieving KPIs and ensuring adherence to company policies.

The Junior Network Analyst at GuestTek handles calls from hotel guests and staff, addressing concerns and questions. They create and resolve tickets using internal software, provide excellent customer service, and maintain adherence to company policies while collaborating with colleagues.

The Support Supervisor will manage the Telephony environment, ensuring optimal services and support for Avaya servers and products. Responsibilities include maintaining relationships with vendors, managing phone numbers, evaluating products, implementing infrastructure changes, and resolving telephony issues efficiently.