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The Head of User Support will lead the customer support organization, focusing on enhancing support quality and efficiency. This role involves conducting deep dives into support areas, proposing improvements for customer satisfaction, and solving tickets to identify pain points, all while ensuring high standards of first contact resolution (FCR) and overseeing thousands of support tickets across multiple countries.

In this role, you will lead operations and drive business growth for Yassir. Your responsibilities include developing strategies for the Nigerian market, managing products to meet market needs, building relationships with stakeholders, managing P&L, and leading a high-performing operational team.

The Field Sales Representative at Yassir will optimize sales by developing and managing a corporate customer portfolio, promoting company services, understanding customer needs, onboarding new customers, and achieving sales targets. Responsibilities include creating proposals, managing invoices, and ensuring collections.

The General Manager will lead the operations and growth strategy for Yassir in the Togolese market. Responsibilities include managing products, building stakeholder relationships, overseeing P&L, and leading an operational team while achieving ambitious targets and enhancing business development.

The General Manager will lead operations at Yassir, focusing on business development and increasing profitability, particularly in the Malian market. Responsibilities include managing P&L, building relationships with key stakeholders, driving growth strategies, and leading a high-performance team while maintaining a keen analytical focus on ROI and project management.

The General Manager will lead operations and business development at Yassir, focusing on growth strategy in the Ivorian market, managing product services, building relationships with stakeholders, and achieving ambitious P&L targets.

As a Digital Marketing Manager at Yassir, you will guide the complete marketing experience, focusing on customer journey, positioning, competitive analysis, and customer acquisition through performance-driven strategies. You will collaborate with the Head of Marketing to shape Yassir's direction and enhance external communications.