The 2nd Line IT Support Desk Technician will provide technical support to external clients, manage escalations, and handle complex issues while ensuring excellent customer service. Responsibilities include logging service issues, managing workloads to meet SLAs, and identifying improvement opportunities in processes.

The Client Account Manager is responsible for executing account management strategies, developing and nurturing client relationships, securing new business opportunities, and collaborating with technical resources on sales planning within the IT industry. The role requires strong communication skills and commercial experience with IT services, particularly focusing on Microsoft technologies.

The IT Support Field Technician at Aztech IT will provide 2nd line support at various client sites, maintaining service tickets and ensuring client satisfaction. Responsibilities include resolving technical issues, managing workload to meet SLAs, and contributing to process improvements. Candidates need experience in supporting SMEs and must possess strong communication and problem-solving skills.