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The QA Specialist will ensure the quality of contact center implementations and integrations through comprehensive testing, process development, and team building. Key responsibilities include creating test cases, tracking defects, and improving QA processes.

The Genesys Client Consultant will provide strategic client support, manage continuous improvement on the Genesys Cloud platform, and analyze complex business issues for optimal outcomes. This role requires interaction with sales team members and customers to architect solutions and address client pain points effectively.

The Genesys Cloud Engineer will design, configure, implement, and support Genesys Cloud solutions, particularly IVR/ACD scripts. This role involves both technical implementation and customer support, ensuring the highest quality service. The engineer collaborates with teams to solve complex problems while maintaining project and support timelines.