Top Tech Jobs & Startup Jobs

The Experienced Customer Support Engineer at ABBYY will resolve customer tickets related to complex technical issues, troubleshooting on various systems, collaborating with internal teams, and creating knowledge base documents. The role demands at least 2 years of L2 technical support experience with a solid understanding of relevant technologies.

The Principal Engineering Manager for C# Backend Development at ABBYY will lead technical direction and people management, architecting solutions, coding, guiding technical decisions, and mentoring engineers. Responsibilities include managing performance, career development, and promoting an Agile work environment.

The Head of APAC Support is responsible for delivering exceptional customer support across the APAC region, leading the support team, and improving operational efficiency. The role involves strategic oversight, enhancing customer satisfaction, and collaborating with cross-functional teams to align support with customer needs.

The role involves end-to-end development of features and services, ensuring high standards of quality and performance. Responsibilities include designing, developing, testing, deploying, and supporting applications while collaborating with cross-functional teams, monitoring system health, and driving continuous improvement in code quality and efficiency.

As a Customer Experience Ops Manager, you will enhance customer health by developing and managing processes for monitoring metrics, optimizing the customer journey, and implementing recovery strategies. Collaboration with various teams and maintaining documentation will be crucial for success in this role.

The Engineering Manager for C# Backend will lead technical and people management efforts, overseeing system architecture, coding, and the performance of backend systems. This role involves hands-on coding, mentoring engineers, and ensuring high-quality standards. The manager will guide technical decisions, drive system performance initiatives, conduct performance reviews, and promote professional development within an agile framework.

The Enterprise Customer Experience Manager focuses on managing enterprise customer support agreements, ensuring customer satisfaction, monitoring customer health, and providing proactive engagement. The role involves coordinating technical support, advocating for customer needs, fulfilling contractual obligations, and improving service quality based on customer feedback.