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The Global Head of Customer Support will define and execute a strategic support approach that enhances customer experiences across all channels. Responsibilities include leading a global support team, implementing self-service solutions, ensuring high customer satisfaction, and collaborating cross-functionally with other teams to optimize customer support processes.

The Data Scientist will leverage AI and machine learning to automate business processes, optimize customer outcomes, and enhance operational efficiency. Responsibilities include developing machine learning models, process optimization, and creating tools for customer success managers, while collaborating with cross-functional teams.

The Data Scientist will develop and deploy machine learning models to automate business processes and enhance customer outcomes. Responsibilities include data integration, process optimization, predictive analytics, tool development, and collaboration with cross-functional teams to improve customer experience and operational efficiency.

The Data Scientist will focus on leveraging AI and Machine Learning to automate business processes across the LAER lifecycle, integrate customer data, optimize workflows, and enhance customer experience by reducing manual tasks. The role includes developing predictive models, collaborating with cross-functional teams, and monitoring the performance of automation solutions.

The Junior Contract Management Specialist supports the Services Sales team and Contracts Management function within Customer Success. Responsibilities include drafting contracts, monitoring compliance, maintaining records, and collaborating with cross-functional teams to ensure contract execution and adherence to corporate guidelines.

The Senior Contract Management Specialist will oversee the Contracts Management team while managing complex contracts and guiding the Services Sales team. Key responsibilities include structuring contracts, ensuring compliance, mentoring team members, and collaborating with various stakeholders to optimize contract terms and mitigate risks.

The Junior Contract Management Specialist will assist the Services Sales team and support the Contracts Management function within Customer Success. Responsibilities include drafting, structuring, and processing Customer Success services agreements, ensuring compliance, and maintaining accurate contract records. Collaboration with Sales, Legal, and Operations teams is essential for efficient contract execution and adherence to corporate guidelines.