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Enhance customer experiences by assessing call center interactions, producing reports, and contributing to continuous improvement initiatives.

As an SAP BW Consultant, you will prepare, transform, and model data for analysis, supporting testing and improving data quality while collaborating with IT teams.

The Lead Associate - Ops role involves providing administrative and clerical support to project managers, aiming for efficiency in project operations.

The role involves resource planning, capacity management, forecasting, scheduling, and ensuring agent productivity in a call center environment.

The Assistant Manager is responsible for resource planning and capacity management in a contact center, ensuring agents meet forecasted demand and service levels. This role involves analyzing performance data, optimizing schedules, and managing real-time operations to meet client expectations.

Lead and direct the telesales team to achieve sales targets, ensure call quality, and maintain a positive learning environment. Responsibilities include coaching team members, achieving KPI targets, and managing administrative duties.

Lead a team of quality assessors to provide feedback and analysis to stakeholders, ensuring compliance and quality standards are met while driving continuous improvement initiatives.