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The role involves handling customer inquiries regarding insurance policies, ensuring excellent customer service, and meeting specified performance metrics in a 24/7 operational environment.

The Analyst monitors, investigates, and prevents fraudulent activities by analyzing financial transactions and presenting findings to ensure compliance.

The Senior Group Manager - Process Training will manage training initiatives, drive process improvements, and oversee a team of trainers and domain experts to ensure effective knowledge transfer and SLA compliance.

Manage the Quality and Training department for a BFS account, developing strategies for Quality management, training, and process documentation, alongside overseeing process excellence initiatives.