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The Operations Manager will drive operational excellence, manage teams to meet performance targets, and lead change initiatives while supporting new employees and liaising with clients.

Manage ticketing transactions and customer reservations using Expedia and airline tools. Ensure accuracy in processing ticket changes and refunds.

The Associate in Operations will conduct research on crime-related information, compare records with a database, and manage data quality by removing duplicates.

Lead multiple client transitions ensuring project deliverables are met, while focusing on risk management, customer satisfaction, financial health, and team development.

The role requires communication skills, typing proficiency, and computer literacy. Experience in the travel industry and familiarity with GDS, particularly Sabre, are preferred.

Manage WFM team for contact center operations, including scheduling, forecasting, training, and client relationship management while ensuring resource adjustments meet business goals.

The Assistant Manager - Operations will manage customer inquiries regarding travel bookings, assist with cancellations and modifications, document interactions, and troubleshoot issues while ensuring customer satisfaction.