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The Principle Process Executive will manage and issue bulk email communications, liaising with stakeholders, ensuring quality service delivery, and supporting onboarding and communications for UK Shareholder Services. Attention to detail is critical due to the visibility of the role's outputs.
The Customer Experience Executive assists shareholders in buying and selling shares, responds to customer queries, supports junior team members, and ensures compliance with company and regulatory standards while improving operational processes.
The Information Developer collaborates with various stakeholders to create user guides and operational procedures. Responsibilities include planning, writing, organizing documentation, and partnering with Subject Matter Experts to ensure accuracy, all while utilizing Agile methodologies and tools like MS Office and PowerBI.
The Shareholder Analyst is responsible for analyzing share registers and providing client support to Analytics Client Managers. Key tasks include monitoring transactions, issuing notices, coordinating reporting dates, maintaining client data, ensuring quality control, training junior staff, and assisting in client meetings and report preparation.
The Technical and Risk Assurance Specialist will monitor regulatory changes, provide compliance guidance, perform assurance testing, and support risk management processes for EQ Retirement Solutions. This role requires establishing effective working relationships and responding to compliance queries while contributing to project and ad-hoc activities as needed.
This role involves supporting payroll processing tasks, ensuring accuracy and compliance with established procedures, providing excellent customer service, and identifying process improvements. The candidate will handle data entry, help with compliance maintenance, and assist in audit requirements while managing workloads and prioritizing tasks effectively.
The Senior Pension Administrator will manage key pension processes and ensure compliance with regulations while delivering high-quality services to clients. Responsibilities include overseeing team operations, monitoring performance metrics, and enhancing service delivery. The role is aimed at continual improvement within the pension administration framework.
Lead a team to deliver quality services by organizing, monitoring workflow, and ensuring adherence to standards. Oversee team performance and support adjustments for improved efficiency, while ensuring compliance with internal policies and regulations. Foster development and communication within the team and operational partners.
As a Subject Matter Expert, you will support the team and team leader by delivering training, coaching, and quality monitoring to enhance performance. Responsibilities include analyzing key quality data, coaching team members, ensuring adherence to operational policies, and improving continuous service standards. You will also resolve issues and communicate effectively with stakeholders.
The Senior Specialist - Reconciliation and Controls role involves managing reconciliations, ensuring financial controls, and fostering relationships with stakeholders. The position requires attention to detail and the ability to think strategically to improve efficiency and accountability in financial processes.
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