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The Process Executive role involves carrying out clerical and support duties based on predetermined procedures and service standards. Responsibilities include responding to standard processing inquiries, completing data administration tasks accurately, and ensuring compliance with regulatory and company standards while contributing to team workload and improving skills.
The Subject Matter Expert will support the team and team leader by providing training, coaching, and quality monitoring to improve team performance. Responsibilities include ensuring adherence to policies, supporting team deliverables, and pursuing personal development. The role requires coordination with various departments and effective communication with stakeholders.
The Team Leader will oversee an operations team to ensure quality service delivery, monitor performance, and implement process improvements. Responsibilities include workflow management, compliance monitoring, and team development to enhance operational efficiency and support communication with the UK operational team.
The Customer Experience Executive will assist shareholders with inquiries related to their accounts, buying and selling shares, and ensuring compliance with company procedures. This role involves responding to calls and emails while maintaining service standards and contributing to team workload.
The Pension Project Analyst is responsible for delivering bulk event tasks within budget and time parameters while ensuring data integrity and compliance with pension legislation. The role involves analyzing data, providing recommendations for service improvement, documenting complex pension tasks, and collaborating with stakeholders to achieve project objectives.
The Principal Process Executive is responsible for overseeing quality checks, complaint and trend analysis, and driving continuous improvements within the team. They will manage training and motivation for the team while analyzing operational losses and ensuring adherence to quality policies and processes.
The Technical Implementation Data Manager is tasked with migrating and verifying equity-related data for new clients, ensuring accurate conversion from legacy systems to Equitrax Employee Plans systems, coordinating with various departments, and managing client data transitions post-implementation.
As a Transition Lead, you will manage and execute transition activities, including implementing changes with minimal disruptions. Responsibilities include project planning, stakeholder engagement, risk management, resource allocation, and developing change management strategies while ensuring successful transitions during business changes.
The Team Leader is responsible for managing a team to ensure quality service delivery to customers while adhering to agreed standards. They oversee workflow, monitor team performance, guide individual development, and ensure compliance with policies and procedures. The role involves collaborating with various teams and implementing process improvements for efficiency.
The Group Risk Manager coordinates and executes risk management activities across the EQ Group to ensure risks are identified, assessed, monitored, and reported. Responsibilities include managing risk reporting, developing risk frameworks, providing guidance, and enhancing risk awareness across the organization.
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