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As a Senior Support Analyst at SmarterDx, you will provide front-line technical support to clients, primarily clinical documentation specialists and coders in healthcare. Your responsibilities include troubleshooting issues, escalating complex problems, developing support documentation, and conducting user training, all while building strong relationships with users to enhance their experience.

The Engineering Manager will lead a team of engineers to build mission-critical systems while ensuring high performance, quality, and operational excellence. Responsibilities include overseeing team metrics, designing and launching new features, ensuring secure coding practices, and collaborating to enhance user experience. This role also involves supporting applications in production and working with the Head of Engineering to improve the organization.

Seeking a Staff Software Engineer with 10+ years of experience to lead the Engineering team in implementing new features and product ideas, improving existing architecture, and collaborating cross-functionally. Must have strong problem-solving, project management, leadership skills, and experience in data analytics and workflows. Remote position in the US.