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The Head of Customer Success will lead the Enterprise Customer Success team at Fundraise Up, focusing on large non-profit accounts. Responsibilities include developing workflows, mentoring Customer Success Managers, executing account growth strategies, and building relationships with high-level stakeholders to drive engagement and retention.

The Solution Engineer will support presales and onboarding activities, ensuring successful implementations for enterprise clients. Responsibilities include collaborating with sales and customer success teams, conducting technical demonstrations, managing customer relationships, and performing A/B testing with analytics. Must possess strong technical skills and be able to communicate effectively with various client departments.

The Implementation Specialist will manage the data migration process for clients, ensuring a smooth transition from their previous platforms to Fundraise Up's system. Responsibilities include planning the migration, verifying data with clients, scheduling, and maintaining clear communication throughout the process.