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The Scrum Master will lead multiple global cross-functional teams using Agile methodologies. Responsibilities include managing sprint events, supporting the product owner, collaborating with stakeholders, planning increments, coaching teams in self-organization, managing impediments, and tracking progress with metrics.

The Lead NICE CXOne Engineer will oversee the implementation of contact center solutions, manage stakeholders, execute release planning, and ensure operational excellence. They will design call flows, integrate backend systems via APIs, and provide expert support in troubleshooting and enhancing customer experience technologies.

As an Amazon Connect Developer, you will implement IVR and routing solutions using Amazon Connect, manage user services, enhance contact center performance with AWS Lambda, and collaborate with scrum teams on AWS solutions. You will also trouble-shoot issues and ensure best practices in a remote work environment.