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As a Senior Fullstack Developer, you will design and develop software that integrates various digital communication channels with voice solutions, aiming to enhance customer experiences. Your responsibilities include developing scalable web applications, collaborating with design teams, integrating frontend and backend services, maintaining high code quality, and troubleshooting technical issues.

The job involves designing, developing, and maintaining Automatic Call Distribution (ACD) features for a cloud contact center platform. Responsibilities include optimizing call routing, collaborating with cross-functional teams, implementing efficient ACD algorithms, and ensuring software quality through testing and documentation.

The Senior Scrum Master supports multiple global teams by leading Agile processes, managing sprint ceremonies, ensuring stakeholder engagement, and coaching teams to improve Agile maturity and performance. They are also responsible for identifying and removing impediments to enhance team productivity and tracking metrics to gauge progress.