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The Desktop Support Engineer will be responsible for imaging, configuring laptops and desktops, deploying Apple devices, troubleshooting software issues, installing applications, and managing user access in a fast-paced environment. The role requires strong analytical and communication skills to collaborate with teams and support staff at all levels.

The Application Support Engineer provides tier 1 and tier 2 support for collaboration tools, including Office 365, Zoom, and Box. Responsibilities include troubleshooting issues, configuring collaboration platforms, managing user accounts, and assisting with virtual events. This role requires strong communication and problem-solving skills and aims to improve productivity and efficiency through technology.

The Exchange Support Professional provides level 2 and 3 support for users experiencing messaging issues in a hybrid Exchange O365 environment. Responsibilities include troubleshooting, documentation, collaborating with technical teams, and recommending process improvements to enhance user interface efficiency.