The IT Implementations Trainer will conduct software configurations, provide training to new and existing customers, and document training outcomes. The role requires excellent communication, problem-solving skills, and the ability to manage customer service incidents. Travel is required for on-site training.

The Software Support Analyst is responsible for managing customer support incidents, coordinating fix requests, and ensuring compliance with Service Level Agreements. They act as a primary contact for customers, assist with documentation, analyze support incidents, and identify training needs. The role emphasizes customer satisfaction and requires strong communication and organization skills.