As a Trainer, you will design and deliver comprehensive training programs for Call-Takers and Dispatchers, ensuring they are prepared for critical situations. You will assess training needs, develop materials, evaluate performance, and continuously improve training methods. Collaboration with various stakeholders and staying current with industry trends are key aspects of this role.

The Programmer Analyst will develop, implement, and maintain technology processes for the Data Analytics department, providing expertise in programming and automation. This includes hands-on coding, performing data analysis, and serving as a project liaison to ensure the technical processes meet organizational needs. The role also involves building front-end web interfaces and automation of Data Analytics capabilities.