The Technician I/II role involves providing onsite and remote IT support, managing technical issues, and assisting end users with hardware and software problems. Responsibilities include responding to technical support requests, documenting issues, and coordinating with other teams to resolve customer problems. Strong communication skills and a focus on customer service are essential.

The Technician III/Engineer I role involves maintaining customer IT systems, handling service desk escalations, and implementing technical solutions. Responsibilities include troubleshooting complex issues, training team members, and assisting in system maintenance and upgrades. Ideal candidates should possess strong customer service skills and be organized in task management.