Top Tech Jobs & Startups Jobs

As a Technical Account Manager at Glia, you'll collaborate with various stakeholders to ensure client satisfaction and platform utilization. Responsibilities include troubleshooting technical issues, implementing new strategies, analyzing performance metrics, and maintaining integrations with external systems. Your role requires a strong understanding of CCaaS solutions and a proactive approach to problem-solving while building strong relationships with clients' IT teams.

The Technical Account Manager at Glia will ensure client success by collaborating with Customer Success Managers and Solutions Architects, driving platform utilization, resolving technical issues, and enhancing customer relationships. This role requires a deep understanding of customers' technical environments and proactive guidance to improve efficiencies. Responsibilities include managing integrations, configurations, and reporting, as well as providing feedback for product improvement.

The Sales Engineer at Glia will support the sales team, leveraging technical expertise in SaaS technology to assist large enterprises. Responsibilities include technical sales engagements, conducting product demonstrations, managing proofs of concept, and facilitating project management efforts while providing ongoing technical guidance to customers throughout their journey with the company.