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The Supervisor of Pre-Service oversees daily operations of the pre-service contact center, ensuring exemplary customer service, resolving escalated client concerns, and implementing process improvements. The role includes educating staff, managing performance, and collaborating with clinical and business leaders to meet objective metrics.

The Telecommunications Operator is responsible for ensuring the efficient operation of communication systems, processing incoming and outgoing calls professionally, managing paging functions, dispatching emergency teams, monitoring alarms, and providing accurate information to staff and patients. This role involves handling sensitive situations, such as emergencies and internal disasters, and requires excellent communication skills.

The Revenue Cycle Process Designer Senior analyzes and designs workflows for the revenue cycle processes at Advocate Health. This role involves collaborating with IT and operational stakeholders to implement best practices, improve processes, and ensure compliance while providing consultation to leaders regarding standardized changes.

The Cloud Data Architect provides technical leadership in cloud computing and automation, focusing on system and service design on cloud platforms. Key responsibilities include developing enterprise data architecture, implementing cloud-based analytical platforms, and supporting data delivery teams. The role ensures critical applications are optimized for business needs and high availability, while maintaining cloud governance and driving best practices.

The VoIP Tech is responsible for installing, testing, and troubleshooting VoIP telephone systems within the Advocate Aurora Health network, ensuring service requests are managed and documented. This role requires participation in on-call rotations and maintaining customer service standards while managing telecommunications systems for various locations.

The HIT Enterprise Engineer designs, implements, and manages complex systems in alignment with the organization's strategic objectives. Responsibilities include providing leadership on infrastructure projects, researching emerging technologies, drafting investment justification documents, and managing performance and capacity needs to ensure system stability and effectiveness. This role collaborates with internal and external stakeholders to uphold high standards in IT infrastructure and contribute to process improvements.

The Manager of Instructional Design leads the direction of revenue cycle instructional design, overseeing the development and delivery of educational programs. This involves conducting needs analyses, ensuring program quality, integrating EMR updates, and aligning with adult education practices. The role includes supervisory responsibilities and budget management while fostering team development and collaboration with various stakeholders.