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The Customer Success Manager will lead a team responsible for enhancing customer satisfaction across various channels, coaching advocates, managing customer success projects, and improving operations at Square. They will also scale the team to increase effectiveness and efficiency while promoting a positive team culture.

The Cash Tax Specialist will provide exceptional customer support in resolving escalated tax-related issues. Responsibilities include addressing complaints, collaborating with partners for timely resolutions, analyzing root causes of problems, diagnosing customer inquiries, and engaging in operational initiatives to enhance overall customer satisfaction and support efficiency.

The Third Party & Outsourcing Risk Manager will lead the development of the outsourcing risk program, manage external service provider relationships, produce management information on program updates and risks, conduct reviews of outsourcing arrangements, and ensure compliance with regulatory requirements. This role involves oversight and collaboration with various stakeholders to maintain and update outsourcing policies and risk assessments.

The Third Party & Outsourcing Risk Manager leads the development and implementation of the outsourcing risk program, ensuring compliance with regulatory requirements. Responsibilities include managing outsourcing risks, conducting reviews and assessments, maintaining the Outsourcing Register, and collaborating with stakeholders to mitigate risks in outsourcing arrangements.

The Service Delivery/Third Party Coordinator will oversee the performance of outsourced services, ensure compliance with outsourcing policies, manage vendor relationships, establish key performance indicators (KPIs), and conduct service review meetings to monitor and enhance service quality.

The Regulatory Program Manager will support compliance activities in Japan, focusing on regulatory changes, project management, and risk assessments. Responsibilities include developing compliance policies, engaging with internal teams, managing inquiries, and communicating with regulatory bodies to ensure compliance with local laws and regulations.

The Service Delivery/Third Party Coordinator will be responsible for managing and overseeing outsourced service delivery, ensuring compliance with outsourcing policies, establishing performance metrics, and facilitating service review meetings. This role aims to enhance the efficiency and effectiveness of vendor relationships while managing risks associated with outsourcing contracts.