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The Incident Response Analyst I is responsible for initial case analysis, troubleshooting, and customer communication. The role includes monitoring alerts, documenting resolutions, collaborating with Level 2 support, and ensuring a high-level customer experience. Candidates should demonstrate strong communication, critical thinking, and a proactive approach to incident resolution.

The Incident Response Analyst I is responsible for initial analysis and triage of customer cases, providing troubleshooting support and effective communication to enhance customer experience. They will document resolutions, collaborate with the support team, and apply ITIL best practices in a high-paced environment.

The Incident Response Analyst I will analyze and classify customer cases, troubleshoot issues, and provide proactive incident resolution while communicating effectively with customers. Responsibilities include initial analysis of alerts, documenting resolutions, and collaborating with support teams. The role thrives in a fast-paced environment focused on customer service and continual improvement.